Are my personal and credit card details safe when ordering online?
Yes, completely. Payments are processed either though SagePay or Paypal, who are renowned secure providers for online payments. We take the safety of your details very seriously. Your card details are secure and we will never pass any of your details on to a third party.
Am I getting a quality product?
Yes - we will never sell a substandard product knowingly. All our products are of the highest quality and sourced from the largest manufacturers in the UK and Europe. We don’t import anything from the Far East. Our products are made to the relevant standards in the UK such as WRAS approval.
Can I have my order delivered to a different address?
Yes. There is an opportunity for you to enter a separate address on the Delivery Details section during checkout.
If I order after 1 pm when will I receive my delivery?
We aim to despatch all orders within 3-5 working days.
How will my order be delivered?
Orders will be delivered via DHL Express on a next day service.
How will my order be packaged?
Orders are packed carefully in padded jiffy bags or in cardboard boxes.
What if I have ordered the incorrect items?
If you need to make changes, please contact us on 028 7965 0393 as soon as possible.
Do you offer a discount for larger orders?
Yes, although this may depend on the items in question and the quantity you need. Please contact us on 028 7965 0393 or email firstname.lastname@example.org.
What if I have a dispute or query with my order?
Please contact us as soon as possible on 028 7965 0393 or email email@example.com. We like to resolve matters as soon as possible. Every customer and every order is important to us.
Where can I get an invoice for my order?
Just log into your account and view your order history. From there you can print a VAT invoice.
What if I have a question that is not answered here?
Please do not hesitate to email us at firstname.lastname@example.org or phone us on 028 7965 0393 with any other questions that you may have.